How can we help you today?

Start a new topic
Discussions Numerical Cloud - Subscription Numerical Cloud - Subscription

We have now installed the SW on one computer and would like to install it on another. We are two users,

We have now installed the SW on one computer and would like to install it on another.

We are two users, which must use the SW but not at the same tome so one license should work

2 CommentsSorted by Oldest First
Here's the general rules for the cloud activation code:

1. Once you enter the activation code, you should never need to re-enter it again.  However, each cloud activation code should be per individual person.  If you are going to share the activation code, it is imperative that the "same" activation code data is entered (i.e. same password and email).  If you enter a password, and then your colleague installs and enters a different password/email it will cause your license to fail ( and vice-versa).

Note:  Please remember, we cannot completely guarantee or support activation problems when a single activation code is used by multiple users.


2.  Make sure you are using the command "Numerical Cloud Activation" located in menu:  Help / Enter License Key / Numerical Cloud Activation...

Note:  If you use the normal activate process (menu: Help / Enter License Key / Activate) it will not work, and state invalid activation code.


3.  Make sure you are installing the software products to a folder with write permission.
http://forums.numericalinnovations.com/post/i-am-having-a-problem-installingrunning-your-software-on-my-windows-computer-6385008


4.  You can always check on the status of your activation code here:
http://www.numericalinnovations.com/pages/numerical-innovations-activation-code-center

Thanks again, and please let me know if you have any other questions.
Please note, the above link (#3) has been updated. Please use the link below.

I am having a problem installing/running your software on my Windows computer.
https://support.numericalinnovations.com/support/solutions/articles/14000039405-i-am-having-a-problem-installing-running-your-software-on-my-windows-computer-

 

Login or Signup to post a comment
More topics in Numerical Cloud - Subscription
See all 14 topics