Do you offer technical support over the phone? We generally do not offer technical support over the phone. Why?
Over the phone support is not effective in most cases because there is nothing we can state over the phone that will instantly fix the problem. In our experience, we need to first obtain as much detailed information from the customer (written description, screen capture, sample files, etc.) and then spend time to deduce what is causing the problem; nowadays there are so many variables and it can't be quickly done in "real-time" while the customer waits over the phone.
Fortunately we offer a wide variety of solutions for any technical support questions:
(5) Embedded Support. Start our software product and enter your question into the yellow "Ask a Question" box (located top/right) and it will search for the best answer.
Do you offer technical support over the phone?
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Numerical Support Team posted over 14 years ago
We generally do not offer technical support over the phone. Why?
Over the phone support is not effective in most cases because there is nothing we can state over the phone that will instantly fix the problem. In our experience, we need to first obtain as much detailed information from the customer (written description, screen capture, sample files, etc.) and then spend time to deduce what is causing the problem; nowadays there are so many variables and it can't be quickly done in "real-time" while the customer waits over the phone.
Fortunately we offer a wide variety of solutions for any technical support questions:
(1) Fill out our support form: http://www.numericalinnovations.com/support.html
(2) Visit the User Support Forum: http://forums.numericalinnovations.com
(3) Email support directly: support@numericalinnovations.com
(4) Visit our website for "Live Chat".
(5) Embedded Support. Start our software product and enter your question into the yellow "Ask a Question" box (located top/right) and it will search for the best answer.
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