The following are tips for debugging:

  • When you start the license server (lmgrd) be sure that you direct the output into a log file where you can examine it. The log file often contains useful information. You should examine it when you have a problem, and be prepared to answer questions about it when you talk to a support person.
  • If the license server appears to have started correctly (which you should be able to determine from the log file), try running 'lmstat -a' and 'lmdiag' to see if that program has the same problem as your application.
  • You can use the FLEXLM_DIAGNOSTICS environment variable. Set FLEXLM_DIAGNOSTICS to 1 or 2. (2 gives more information than 1, in particular, the feature name that was denied.)
  • When you submit a support ticket, you should be prepared to answer the following questions:

    1. What kind of machine is your license server running on?
    2. What version of the operating system?
    3. What machine and operating system is the application running on?
    4. What version of FLEXlm does the program use? Use the 'lmver' script, or, on LINUX, execute the following command on your lmgrd, vendor daemon, and application:

      • strings <program> | grep Copy
    5. Alternatively, 'lmgrd -v' gives the version, and this works with the vendor daemon also.

    6. What error or warning messages appear in the log file?
    7. Did the server start correctly? Look for a message such as:

      • server xyz started for: feature1 feature2
    8. What is the output from running 'lmstat -a'?
    9. Are you running other products which are also licensed by FLEXlm?
    10. Are you using a combined license file or separate license files?
    11. Are you using redundant servers (multiple SERVER lines in your license file)?